Emergency Services

Harden Shire Council maintains a partnership with  the State Emergency Service and the NSW Rural Fire Service.  Council has a Local Emergency Management Officer who acts as the liaison between the local emergency services and co-ordinates Council's planning and response to emergencies.

In case of an emergency call 000

State Emergency Service

While their major responsibilities are for flood and storm operations, the SES also provides the majority of general rescue effort in the rural parts of the state. This includes road accident rescue, vertical rescue, bush search and rescue, evidence searches (both metropolitan and rural) and other forms of specialist rescue that may be required due to local threats.

For Emergency Help in Floods and Storms Call 132 500

Being Firewise

There are several elements that increase the bush fire risk to our properties and families, and it pays to assess and attempt to reduce these risks well in advance.

You are at more risk if you:

  • are close to bushland or areas with significant fuels (bush, scrub, grass etc)
  • live in a designated bush fire prone area according to your council's bush fire prone land map
  • live in a area with a history of bush fire
  • are on top of a slope, such as a ridge or hill (fire runs quickly upslope)
  • have continuous vegetation on, or leading to your property
  • have combustible material near your home, such as bushes/shrubs, woodpiles, rubbish or leaves in your gutters
  • live on a property with restricted access, making it difficult for you and firefighters to get into and out of your property (e.g. a small driveway and no turning area)
  • have little access to water for firefighting - are distant from firefighting services 
  • haven't prepared your family, house, property and firefighting equipment.

Bush fire season is a time for everyone to exercise care and caution, and to be aware of bush fire activity in your area. Make sure you watch the weather and monitor the radio for news of a fire's progress. Being well prepared in advance, knowing what to do when bush fire threatens and understanding safety in a bush fire situation are vitally important in what is a life or death situation.

Being Firewise is about appreciating your bush fire risk and doing something about it. While a variety of factors come together to increase the risk of bush fire in your area, ultimately the safety of you, your family and your home comes down to you.

NSW Rural Fire Service

Fire is part of the Australian landscape. Bushfire management in NSW is a cooperative effort of the whole community. The NSW Rural Fire Service is the lead agency in combating bushfires and enabling the community to be better prepared and protected from bushfires.

Although fighting fires and protecting the community from emergencies is the most visible aspect of the RFS role,  the Service has many responsibilities as the leading agency for bushfire management and mitigation in NSW.

Bush Fire Survival Plan (4206.33KB)

In order to limit the number of fires that escape and threaten life, property and the environment, especially on days when it is very hot, dry and windy, the RFS can restrict the use of fire through Fire Permits and Total Fire Bans.

For information on Neighbourhood Safer Places in the event of fire, please visit the NSW Rural Fire Service.

How to Call 000

Assess the situation
Is someone seriously injured or in need of urgent medical help? 
Is your life or property being threatened? 
Have you just witnessed a serious accident or crime? 
If you answered YES call Triple Zero (000).

Make your call
Stay calm and call Triple Zero from a safe place 
When your call is answered you will be asked if you need Police, Fire or Ambulance 
If requested by the operator, state your town and location 
Your call will be directed to the service you asked for 
When connected to the emergency service, stay on the line, speak clearly and answer the questions 
Don't hang up until the operator tells you to do so.

Providing location information
You will be asked where you are 
Try to provide street number, street name, nearest cross street and the area 
In rural areas give the full address and distances from landmarks and roads as well as the property name 
If calling from a mobile or satellite phone, the operator may ask you for other location information 
If you make a call while travelling, state the direction you are travelling and the last motorway exit or town you passed.

Instructions from the operator
The operator may ask you to wait at a pre-arranged meeting point to assist emergency services to locate the incident

Other languages and text based services
People with a speech or hearing impairment can use the One Zero Six (106) text based service 
If you can't speak English you can call Triple Zero (000) from a fixed line and ask for 'Police', 'Fire', or 'Ambulance'. Once connected you need to stay on the line and a translator will be organised 

Other things you can do 
Keep the Triple Zero (000) number beside telephones at home and work 
Teach children and overseas visitors that the emergency number to call in Australia is Triple Zero (000) 
Teach children when and how to use Triple Zero by playing the Kids' Challenge.